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Customer Service 2017-03-15T17:26:04+00:00

Our Customer Satisfaction Perspective

At Ortho-Byte.com we are committed to your complete satisfaction; you are our highest priority. In addition to offering our distinctive products, we strive to provide you with the best service in the industry by accommodating your specific needs and offering you distinctive solutions.

Shipping Info

Ortho-Byte.com offers a choice of USPS or DHL for your shipping needs.

FREE SHIPPING for domestic USA orders over $75, and international orders over $1,000.00!

USA Shipping Rates:

USPS Priority Mail or DHL
– order total under $74.99 – $8.95
– order total over $75 – FREE

International Shipping Rates:

EMS or DHL Global
– order total under $249 – $29.95
– order total $250 to $749 – $49.95
– order total $750 to $999 – $79.95
– order total over $1,000 – FREE

Returns & Exchanges

We strive to stand out from our competitors. All of our products are 100% guaranteed for your total satisfaction. If you are not happy with a product simply return it within 30 days and we will issue a credit or refund. A product may be exchanged after 30 days if still in its original package and in re-sellable condition. Sorry, we cannot accept returns on custom orders (e.g., welded band and tubes etc.). Products such as cameras offer their own manufacturer’s warranty. Our pliers carry a life time warranty against manufacturing defects.

Privacy & Security

We strive to stand out from our competitors. All of our products are 100% guaranteed for your total satisfaction. If you are not happy with a product simply return it within 30 days and we will issue a credit or refund. A product may be exchanged after 30 days if still in its original package and in re-sellable condition. Sorry, we cannot accept returns on custom orders (e.g., welded band and tubes etc.). Products such as cameras offer their own manufacturer’s warranty. Our pliers carry a life time warranty against manufacturing defects.

Liability

Ortho-Byte.com is not responsible and cannot be held liable for the outcome of use of its product line.

Payment Options

We accept most major credit cards. If you prefer to pay by check or wire transfer, please contact us and we’ll provide you with more detail.